REFUND AND RETURN

REFUND AND RETURN POLICY

Last Updated: October 26, 2025

Your satisfaction is our priority at Silver by Rakam Gold. We want you to love every piece you purchase.

Return Eligibility

We accept returns within 7 days of delivery for the following conditions:

  • Item is unused, unworn, and in original condition

  • Original packaging, gift box, and all tags are intact

  • Item has not been customized or personalized

  • Rudraksh malas and bracelets show no signs of wear or oil exposure

Non-Returnable Items:

  • Items damaged due to misuse or improper care

  • Customized or personalized jewelry

  • Earrings and other pierced jewelry (for hygiene reasons)

  • Items purchased during final sale events

  • Gift cards

How To Initiate a Return

  1. Contact us at support@silverbyrakamgold.com within 7 days of delivery

  2. Include your order number, reason for return, and photos of the item

  3. Our team will review and provide return authorization within 24-48 hours

  4. Pack the item securely in its original packaging

  5. Ship using a trackable courier service (return shipping costs are borne by the customer unless the item is defective or incorrect)

Refund Process

Once we receive and inspect your returned item:

  • Approved returns: Refund processed within 5-7 business days

  • Refund method: Original payment method (bank transfer, UPI, credit/debit card)

  • Refund amount: Full product price (shipping charges are non-refundable for customer-initiated returns)

  • Processing time: Bank processing may take an additional 5-10 business days

Exchange Policy

We currently don't offer direct exchanges. If you'd like a different size, style, or product, please initiate a return and place a new order. This ensures you receive your preferred item quickly.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item:

  • Contact us immediately with photos

  • We'll arrange free return pickup

  • Full refund including shipping charges, or replacement at no extra cost

  • Priority processing within 3-5 business days

Cancellation Policy

Before Shipment:
Orders can be cancelled free of charge before processing. Contact us immediately at support@silverbyrakamgold.com.

After Shipment:
Once shipped, standard return policies apply. You may refuse delivery at your doorstep and contact us for refund processing.

Quality Guarantee

Every piece from Silver by Rakam Gold is handcrafted with 925 sterling silver and authentic materials. If you experience tarnishing or quality issues within 30 days of purchase (with proper care), contact us for evaluation and possible replacement.

Care Instructions

To maintain your jewelry:

  • Store in a cool, dry place

  • Avoid contact with water, perfume, and chemicals

  • Clean with a soft cloth

  • Keep Rudraksh beads away from excessive moisture

Contact Us

For return inquiries or questions about our policy:
Email: support@silverbyrakamgold.com
Phone: [Your phone number]
Business Hours: Monday-Saturday, 10:00 AM - 7:00 PM IST

We appreciate your trust in Silver by Rakam Gold and are committed to ensuring your complete satisfaction with every purchase.