Shipping policy

At Silver by Rakam Gold, we make sure your jewellery reaches you safely, securely and on time. Please read our shipping details below.

Shipping Coverage

We currently deliver to all serviceable pin codes across India. [We do not ship internationally at the moment.]

Shipping Charges

• Free shipping on all orders above ₹1,999
  

Order Processing Time

All orders are processed and dispatched within [1–3] working days after order confirmation. Orders placed on Sundays or public holidays are processed on the next working day.

As every piece is quality-checked before dispatch, some handcrafted or made-to-order items may take a little longer. If there is any delay, our team will inform you.

Delivery Time

• Metro cities: [3–5] working days
• Other cities and towns: [5–8] working days
• Remote locations: [7–10] working days

Delivery times are estimates and may vary due to weather conditions, festivals, courier delays or other unforeseen circumstances.

Cash on Delivery (COD)

[Cash on Delivery is available on orders up to ₹X. / Cash on Delivery is currently not available; all orders must be prepaid.]

Order Tracking

Once your order is shipped, you will receive a tracking link via SMS, WhatsApp or email. You can also check your order status by logging in to your account on our website.

Secure Packaging

Every order is packed securely in tamper-proof packaging to keep your jewellery safe during transit. All orders come with complimentary gift wrapping. [All shipments are insured until they are delivered to you.]

Unboxing Video

We request you to record a clear, uncut unboxing video when opening your parcel. This video is required to process any claim for a damaged, missing or incorrect product.

Damaged or Tampered Package

If the package looks damaged or tampered with at the time of delivery, please do not accept it and contact us immediately. If you notice any issue after opening the parcel, please contact us within [48] hours of delivery with your unboxing video and photos.

Incorrect Address

Please make sure your shipping address, pin code and phone number are correct while placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete details. If a parcel is returned to us due to an incorrect address, re-shipping charges may apply.

Contact Us

For any questions about your shipment, please contact us:
Email: support@silverbyrakamgold.com
Phone / WhatsApp: +91 91691 69598